Frequently Asked Questions
Everything you need to know about shopping with Sneakers Shop DZ
How long does shipping take within Algeria?
We offer fast delivery across all 58 wilayas. Delivery typically takes 24 to 48 hours for Algiers and surrounding areas, and 3 to 6 business days for the rest of the country.
What payment methods do you accept?
To ensure your peace of mind, we primarily use 'Cash on Delivery' (Paiement à la livraison). You only pay for your sneakers once they are delivered to your doorstep or at the collection point.
Are your sneakers authentic?
We pride ourselves on offering high-quality footwear. Our catalog includes 100% authentic brands and premium grade selections clearly labeled in the product descriptions so you can shop with confidence.
Can I exchange my sneakers if they don't fit?
Yes, we offer an easy exchange policy. If the size isn't right, you can request an exchange within 3 days of receiving your order, provided the shoes are unworn and in their original packaging.
Can I try on the sneakers before paying?
In many regions, our delivery partners allow you to check the product quality and size upon arrival before finalizing the payment. Please contact our support team to see if this service is available in your specific wilaya.
How do I track my order?
Once your order is confirmed, you will receive a tracking number via SMS or a phone call from our logistics team to keep you updated on the delivery status.